OsTicket

In this section we will explain how to log into the ticket system. Here we explain step by step how to do it: 1. You must enter the access area, for example: http://sistematickets.ibox.mx/scp/login.php 2. We enter the username and password that the administrator gave us of the system. We click on "Enter" to enter the ticket system. ...

For our clients to be able to add tickets we must have the client panel activated. This feature can only be activated by the administrator. Next we will explain how to activate it: 1. You must enter the support center with tickets. We click on "Configuration Panel". 2. We click on the "Settings" tab. 3. In the ...

This function allows that when someone adds a ticket, the system sends them an email with the ID of their ticket and a link where they can check the status of their ticket. This feature can only be activated by the administrator. Next we will explain how to activate this option: 1. You must enter the center of ...

Through this function you can respond to customer requests with predefined responses or with a personalized response. Next we will explain how to answer a ticket. 1. You must enter the support center with tickets and click on "My Tickets". 2. We click on the ticket we want to answer. 3. It will appear to us ...

In this section you will be able to see the status of your tickets, the responses that the company staff sent you and the expiration date of your ticket. Next we will explain how to check the status of your tickets. 1. You must enter the support center with tickets. 2. Once we have entered, we ...