This function allows that when someone adds a ticket, the system will send them an email with the ID of their ticket and a link where they can check the status of their ticket.

This feature can only be activated by the administrator.

Next we will explain how to activate this option:

1. You must enter the support center with tickets. We click on "Configuration Panel".

2.  Hacemos clic en la pestaña de “Configuración”.

3. Nos vamos a la sección de “Respuestas Automáticas (Configuración Global)” y activamos la opción de “Ticket Nuevo”.

TUTORIAL

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