This function allows that when someone adds a ticket, the system will send them an email with the ID of their ticket and a link where they can check the status of their ticket.
This feature can only be activated by the administrator.
Next we will explain how to activate this option:
1. You must enter the support center with tickets. We click on "Configuration Panel".
2. We click on the "Settings" tab.
3. We go to the "Automatic Responses (Global Configuration)" section and activate the "New Ticket" option.
TUTORIAL
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Good afternoon
Could you please help me, I have several days that when they raise a ticket, the notification does not arrive and it only sends me this error when I make the diagnosis: Error sending email - Please try again!
The setup is for a Gmail account.
Good morning Daniel
What you tell me seems to be a problem with your local or web server, so we need to be a little more specific about the failure.
- Is your server local or web?
- Does this error mark you with all the configurations?
Hopefully you will support us with these questions so that we can help you as soon as possible.
Greetings
Good morning, I think the tutorial is very good, I tell you that I am starting to work with Osticket but I have a problem, could you help me? When trying to save or save any configuration I do, it indicates an "Internal Error" error, I looked for information about this but there is not much.
I did the steps in the tutorial to enable automatic replies but it shows me the aforementioned error. "Internal Error"
I would be very grateful for your help.