{"id":6087,"date":"2013-07-25T09:38:56","date_gmt":"2013-07-25T14:38:56","guid":{"rendered":"http:\/\/webirix.com\/?p=6087"},"modified":"2013-08-02T11:30:32","modified_gmt":"2013-08-02T16:30:32","slug":"como-activar-la-respuesta-automatica-en-osticket","status":"publish","type":"post","link":"https:\/\/webirix.com\/en\/como-activar-la-respuesta-automatica-en-osticket\/","title":{"rendered":"How to Activate the Automatic Answer in OsTicket?"},"content":{"rendered":"

Esta funci\u00f3n permite que cuando alguien a\u00f1ada un ticket, el sistema le envie un correo con el ID de su ticket y un link donde podr\u00e1 consultar el estado de su ticket.<\/p>\n

Esta funci\u00f3n solo puede ser activada por el administrador.<\/p>\n

A continuaci\u00f3n explicaremos como activar esta opci\u00f3n:<\/p>\n

1. \u00a0Se deber\u00e1 entrar al centro de soporte con tickets. Hacemos clic en \u201cPanel de Configuraci\u00f3n\u201d.<\/p>\n

\"Respuesta<\/a><\/p>\n

 <\/p>\n

2. \u00a0Hacemos clic en la pesta\u00f1a de “Configuraci\u00f3n”.<\/p>\n

\"Respuesta<\/a><\/p>\n

3. Nos vamos a la secci\u00f3n de “Respuestas Autom\u00e1ticas (Configuraci\u00f3n Global)” y activamos la opci\u00f3n de “Ticket Nuevo”.<\/p>\n

\"Respuesta<\/a><\/p>\n

 <\/p>\n

TUTORIAL<\/h1>\n

[vsw id=”Q9GWpVi2WK8″ source=”youtube” width=”640″ height=”344″ autoplay=”no”]<\/p>\n","protected":false},"excerpt":{"rendered":"

This function allows that when someone adds a ticket, the system sends them an email with the ID of their ticket and a link where they can check the status of their ticket. This feature can only be activated by the administrator. Next we will explain how to activate this option: 1. You must enter the center of ...<\/p>","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1955],"tags":[],"class_list":["post-6087","post","type-post","status-publish","format-standard","hentry","category-osticket"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/posts\/6087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/comments?post=6087"}],"version-history":[{"count":5,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/posts\/6087\/revisions"}],"predecessor-version":[{"id":7249,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/posts\/6087\/revisions\/7249"}],"wp:attachment":[{"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/media?parent=6087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/categories?post=6087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/tags?post=6087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}