{"id":6082,"date":"2013-07-25T09:11:16","date_gmt":"2013-07-25T14:11:16","guid":{"rendered":"http:\/\/webirix.com\/?p=6082"},"modified":"2013-08-02T11:30:19","modified_gmt":"2013-08-02T16:30:19","slug":"como-responder-un-ticket-en-osticket","status":"publish","type":"post","link":"https:\/\/webirix.com\/en\/como-responder-un-ticket-en-osticket\/","title":{"rendered":"How to Answer a Ticket on OsTicket?"},"content":{"rendered":"

Mediante esta funci\u00f3n podr\u00e1s responder a las solicitudes a los clientes con respuestas predefinidas o con una respuesta personalizada.<\/p>\n

A continuaci\u00f3n vamos a explicar c\u00f3mo responder un ticket.<\/p>\n

1. Se deber\u00e1 entrar al centro de soporte con tickets y hacer clic en \u201cMis Tickets\u201d.<\/p>\n

\"Responder<\/a><\/p>\n

2.\u00a0Hacemos clic en el ticket que queremos responder.<\/p>\n

\"Responder<\/a><\/p>\n

 <\/p>\n

3.\u00a0Nos aparecer\u00e1 la informaci\u00f3n del ticket y en la parte inferior de la p\u00e1gina podremos responder el ticket. Puedes seleccionar una de las respuestas predefinidas para los problemas m\u00e1s comunes. Una vez que terminemos de escribir nuestra respuesta hacemos clic en \u201cEnviar Respuesta\u201d.<\/p>\n

\"Responder<\/a><\/p>\n

TUTORIAL<\/h1>\n

[vsw id=”aj31bFmDaK8″ source=”youtube” width=”640″ height=”344″ autoplay=”no”]<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Through this function you can respond to customer requests with predefined responses or with a personalized response. Next we will explain how to answer a ticket. 1. You must enter the support center with tickets and click on "My Tickets". 2. We click on the ticket we want to answer. 3. It will appear to us ...<\/p>","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1955],"tags":[],"class_list":["post-6082","post","type-post","status-publish","format-standard","hentry","category-osticket"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/posts\/6082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/comments?post=6082"}],"version-history":[{"count":5,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/posts\/6082\/revisions"}],"predecessor-version":[{"id":7248,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/posts\/6082\/revisions\/7248"}],"wp:attachment":[{"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/media?parent=6082"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/categories?post=6082"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webirix.com\/en\/wp-json\/wp\/v2\/tags?post=6082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}